Remote Customer Service REP (RCSR)
In an increasingly digital economic world, EMPLOYERS look to cultivate partnerships with CUSTOMER SERVICE REPRESENTATIVES to remotely field Phone Calls, Emails, Chat Conversations & More.
CONTRACT BASED RCSR’S
Many smaller companies are switching to a contract based approach to RCSR’s. They have found that they can use more people with the skill sets working less often. Non-committal for both sides. RCSR’s like this opportunity to supplement their income. “No dress code because I’m working remotely lol” commented one of our happy matches.
ADVANTAGES:
1) Flexible Schedule: Scheduled assignments and also On-Call.
2) Contract based opportunities available, 15 minutes-2 hours at a time.
3) Trained within the scope of your business to respond to challenges.
4) Long-term “Side Hustle” knowledgeable RCSRs within that business.
5) Opportunity for growth: accomplishing immediate needs, plus the bonus of a slow burn of trust & skills amongst businesses & RCSRs.
HOW REMOTE RCSRs ARE UTILIZED.
Light Tech Support
RCSR’s with talents to Type, use Tablets, use & explain apps and programs to clients. Ability to effectively solve the technological challenges.
Digital Document Assistance
Helping customers understand use of programs like DocuSign and explaining the questions within the forms. Simple FAQ overview.
On-Call Availability
RCSR with knowledge of your business and the needs of you & your clients, on-call to meet your needs as challenges arise. Reliable & Available.
Telephone Calls
Strong bedside manner to field customer issues. Either answer or catalog so management may follow up with the client or lead.
Emails & Online Chats
Engaging clients in a personal yet professional manner. Reading & responding to emails & online chats with clear and correct answers.
Knowing the Company
RCSRs are often taught a bit about the business or industry, which is more effective in assisting customers. Knowledge is power.
EXPECTATIONS
Employers: we encourage you to have the specific assignment/s outlined as to remove the guesswork for your CSR. Outlining needed personality traits, job talents, and knowledge of particular application programs – the more details you may provide, the more likely we will find your match.
Potential Employees: we encourage you to understand you are a representative of the companies that hire you. Please bring with you a professional spirit and pride in your work approach. Please expect to be a fast learner & to execute outlined objectives – we’re sure that will be a breeze for you!
Some of What We Can Do
24/7 Availability
Success comes due to the RCSR’S pro attitude, knowledge of your business. Available & on-call to meet your needs as challenges arise.
TECH SAVY
RCSR’s with talents to Type, use Tablets, install & explain apps and programs to clients & co-workers as needed, all with a good attitude.
PEOPLE PEOPLE
Patience, compassion and good nature is a necessary ingredients to insure customer satisfaction. “I’m a people person” types.
CREATING BUSINESS RELATIONSHIPS
Being an RCSR makes that individual an immediate part of that business, if only for the moment. But it can be so much more. On the small scale, a business has a new reliable partner. Thinking big, it could be a form of recruitment – perhaps the start of more responsibilities & opportunities. We encourage Employers & RCSR to think of this as more than just the task at hand. Keep your eyes open, because maybe that RCSR can help your business in other capacities And RCSR, maybe you like this business and can see yourself helping in other ways. Remember: it’s not just Employment – it’s Collaboration!